Recommendations made on the basis of the findings of the Emergency Department – A Consumer’s Perspective Project are summarised below:

	The ED continues to provide commitment to the ongoing partnership with the community.
	There continues to be recognition and support for the ED Consumer Advocacy Group.
	Meaningful consultation is undertaken with the wider community in regard to the planned ED redevelopment.
	The ED Triage Assistant position currently assigned to the evening shift is expanded to include a morning position.
	There is ongoing support for the Carer’s Card initiative (following the planned evaluation) with a view to expansion of the card to other Emergency Departments.
	The ED initiates consultations with the community to provide an improved understanding of ED procedures through the use of culturally appropriate pamphlets and signage for patients attending the ED.
	The ED explores opportunities to raise community awareness and understanding of the department through the local media and through the development of materials such as the video teacher package, the distribution of pamphlets and the use of the community information board.
	The ED remains responsive to community needs identified through the ED Advocacy Group, individual letters and comments recorded from the suggestion box.
	Ongoing cultural awareness training for ED staff is incorporated into the ED training program and opportunities provided to staff to attend specific workshops.
	The ED supports closer working relationships with local GP’s with the development of initiatives to improve communication, referral and address other issues identified by local GP’s.
	The ED develop further partnerships with community service providers, particularly through their participation in the ED training program and the development of joint initiatives.
	The ED provides regular feedback to ED staff regarding community consultations and invites staff response in the development of new initiatives to meet identified community needs.