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Many community members, particularly those attending
Disability Support Groups, enjoyed participating in the forums. They felt
pleased that their input had been sought and appreciated, and that the
opportunity had been provided for them to contribute to the discussion. As one
participant in the Visually Impaired group said,
“ The important thing is that someone has taken the time to come here
and ask our opinion. It lets people know what they say is valued and that
their view matters.”
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| The forums also provided
an excellent opportunity to promote community awareness of the role and
operation of the ED. A greater mutual understanding of the problems each
experiences in the delivery of emergency health services can only be of
benefit to both consumers and ED staff
The consultations raised a wealth of issues, and,
importantly, came up with practical solutions to address perceived needs.
(See Appendix I) |
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Information pamphlets, appropriate to community groups, were designed for
distribution prior to consumer focus group meetings. The pamphlets promoted the
project and in some cases provided a mechanism for consumers to give feedback on
issues.
Where appropriate, surveys were developed and implemented to allow feedback
on client’s satisfaction with the ED eg. Youth survey at Shopfront.
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A Suggestion Box was
placed in the waiting room area to provide an even greater cross-section
of the community with the opportunity to provide feedback.
(See section in Project
Achievements 5)
The information gathered from the focus groups
was summarised and used in conjunction with issues and service gaps
described in earlier surveys and reports. These comprise the Health
Survey of Adelaide's Northern Health Planning Area (Feb 1996) and
formal letters of complaint received by the hospital. |
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to see more of
Objective 1 click here
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