Evaluation

Feedback from participants using self-completed questionnaires showed strong support for the ED focus groups. Of the 39 participants, 14 returned completed questionnaires and indicated that the focus group sessions were useful and informative.

Comments included:

	The information was unbelievable probably due to the fact that so much of the feedback we get is very negative.
	Session useful in that it is nice to know the end result of data collection and aims of the project.
	Very useful.
	Positive feedback is such a rare occurrence that it is great when you get it.
	Very interesting to realise needs not being met are very different from what I perceived.
	It reflected your preparation and familiarity with the subject matter – well done Kath

Ten participants stated that the session had provided them with new information in regard to community use of the Emergency Department.

Comments included:

	New information that waiting times are not the main complaint of clients was a surprise seeing that it occurs verbally daily.
	Totally surprised that lengthy waiting times were not a major issue with groups.
	I knew communication was a problem but didn’t know some of the other problems.
	The need to provide more information – especially for patients from non-English speaking backgrounds.
	These groups within the community may have an altered perspective to the general public.
	It was interesting to see what the community perceives as important issues.

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