Enhancements to Waiting Room Facilities During focus groups a number of community members pointed out a number of improvements that could be made in the ED waiting room area. Improvements that have been made include:

installation of a baby change table provision of reading room materials appropriate TV programs being made available colouring books and textas for children new signage and displays that provide a variety of information to clients. Feedback from consumer groups has provided significant benefits in the current redevelopment plans for the ED, particularly in relation to waiting room facilities. Consumer Advocacy Group The Lyell McEwin Emergency Department is continuing to provide the local community with a voice and continues to seek input from local community members on ways the department can improve its services to the community. The ED Consumer Advocacy Group has been set up to provide appropriate community members with a forum to have a say and: provide community input into the role of the Emergency Department have an opportunity to add their ideas and support and discuss consumer issues work towards a greater level of cooperation between the Emergency Department and the community. Members on the group and the networks they represent provide a broader community perspective in the Northern suburbs. These include groups from non-English speaking backgrounds, culturally diverse backgrounds, the Aboriginal community, the elderly, young people, persons with mental health issues, people with disabilities, carers and men and women’s groups. This group had its inaugural meeting on Wednesday 21 April 1999. Forthcoming meetings will provide the opportunity to discuss issues raised by the community and the ED ways to improve services to clients in the northern suburbs. It was recognised that this group will perform not only a vital function but symbolise the ongoing partnership the ED has entered as a result of the project with the community.

Examples of their role include providing ideas for improving signs, reviewing patient information pamphlets to ensure they are easily understandable, identifying other issues that need to be addressed and continuing to provide input into the redevelopment of the ED. The following statements reflect the views of community members who are a part of the Consumer’s Advocacy Group:

Why on earth haven’t other hospitals and Emergency Departments started this project – why has it taken so long? If this will make a difference to what happens to people when they come to the hospital then count me in. to turn the page click here